Zoe, a dispensing optician at Eden Eyecare, and Iain Macnish, an optometrist, were nominated by GP Caroline Knox for enabling her to continue her frontline work by providing her with new glasses which she could wear with her protective visor.
Zoe and Iain managed to keep their service going throughout lockdown. “Between us we covered the emergency care needs of our patients going into practice when necessary,” said Zoe.
“I diverted the phone to my home, installed a TAWK online chat onto our website, we have Facebook and Instagram too as well as email. It was good as the lines were busy from day one. I moved the lab home to continue making glasses.
“We have continued as much care from a distance as possible. Our slogan was: The doors may be closed to Eden Eyecare, but we are still here.”