Myra Smith and the team of nearly 200 staff at Morrisons in Dumfries have risen to the challenge to help their customers.
They were nominated for a thankyou by a key worker from the Dumfries & Galloway Royal Infirmary for their hard work, keeping customers safe and “always having a smile.”
As community champion, as well as checkout worker, Myra has been a key part of Morrisons’ response. “When it first started we had the panic buying and the staff put in extra hours. They did feel quite exposed then as we didn’t have screens up,” she says.
The store adapted rapidly. Click and collect was launched and the company also began supplying stores with a pallet of supplies every week to go to deserving causes. “I’m proud to represent Morrisons on this,” says Myra. “We have been able to give food to places like Dumfries food bank First Base, to Dumfries and Galloway Multi Cultural Association, and the Grub Club.
“We also set up the doorstep delivery service for the elderly and isolated. They just phone with their shopping list and we shop for them and then take it and they can pay on the doorstep. We have had a lot of lovely feedback from that.”
They were even able to take a birthday cake to one customer for her friend, says Myra who phones customers to check if their hand written shopping list isn’t easy to read. “It’s giving people that wee bit of a personal touch,” she says. “The team here is loyal and good friends. We are always trying to keep people happy and keep the shop moving.”